Purchase options cancellation policy
Automatic blade deliveries
If you order your blades with the convenient automatic delivery, you will receive repeated deliveries. These are based on the delivery frequency you select. We currently offer every 2 months and every 4 months as a delivery cycle.
The process works as follows:
- You place your first order and start your automatic blade delivery. Your means of payment will be charged according to the costs for this first delivery and the goods will be sent to you with little packaging and plastic-free.
- 5 days before the next upcoming automatic delivery you will receive an email as a notification (and reminder - because we are sure you don't appreciate unwanted subscription deliveries any more than we do).
- After this e-mail, you have up to 3 days before delivery to pause or even cancel the automatic delivery if you don't want it.
- The processing of your automatic delivery will then start and unfortunately it is no longer possible to stop this one automatic delivery. However, you can pause or permanently cancel further future deliveries from this point in time up to three days before the next delivery.
For automatic delivery you can use either PayPal or a credit card as payment method. Your payment details are securely stored and you will automatically be billed for each automatic delivery on the shipping date. If collection of the payment repeatedly fails, you will receive a message and the shipment of the goods will be stopped until then.
If you wish to cancel or change your subscription, you can do so at any time. Your order confirmation email contains a link to your order. From there you can manage your subscription. Alternatively, you can message us at email@example.com with your change requests.
Please see our returns policy for more details on returns and refunds.
Questions & answers about the blade subscription
Subscriptions are automatically renewed according to your selected delivery interval and the products are automatically delivered from the shop after each successful renewal.
For example, if you have completed bi-monthly delivery, the system will automatically bill your credit card/Paypal account every two months and you will receive the products at your doorstep every month, without having to place the order yourself!
Can I pause or cancel a subscription?
Yes, of couse. You can pause or cancel a subscription in the customer portal as shown in the screenshot below. This is possible at any time up to 3 days before each new delivery.
You can reach the customer portal via the link that you received in the e-mail that was sent to you when you placed your first subscription order in the shop. You can also access your subscriptions if you create a customer account in the shop.
How do I skip or postpone a charge?
You can skip or postpone the debit in the customer portal. Next to each scheduled delivery is a Skip Payment button that allows you to skip the charge. You can postpone the debit by clicking the button next to the delivery date reschedule click.
Can I add products to my subscription?
Why, surely. You can add products to your subscription in the customer portal. Just click the button To edit in the product card and edit, remove or add products to your subscription.
What happens if the payment cannot be processed?
If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link to securely update your payment method.