Refund policy

Here's how it works

Dear customers,

we are sure you will love our products as much as we do. However, there may be reasons why you might want to return them. All information on revocation can therefore be found below.

IMPORTANT: Please note that many of our products are hygiene items - if you use them, we unfortunately cannot take them back!

An exception to this is our current one 30-day money-back offer for our SHAVENT razor. This promotion is valid until further notice and allows you to return the SHAVENT razor within 30 days if you are not satisfied. A copy of this page, including this text on the validity of the 30-day money-back campaign for your order, will be sent to you as proof as an attachment in your order confirmation.


Right of withdrawal

right of withdrawal

(please note the exclusion of used hygiene items!)


You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must inform us (ARA Sustainable Products UG (limited liability), Rupert-Mayer-Str. 44, Haus 64.07a, 81379 München, Germany, Telephone: +49-(0)89-21530642, Fax: +49-(0)321 / 2122 8361) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.


You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does NOT apply to the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, e.g. products individually engraved according to customer requirements

  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, e.g. if you have already used hygiene products such as razors, blades and brushes


Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)



ARA Sustainable Products UG (limited liability), Rupert-Mayer-Str. 44, Haus 64.07a, 81379 München, Germany, email:, phone: +49-(0)89-21530642, fax: +49-(0)321 / 2122 8361

I/we (*)________________ hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*) _______________________

– Ordered on (*)/received on (*)_______________________

– Name of consumer(s)_______________________

– Address of the consumer(s)_______________________

– Signature of the consumer(s) _______________________ (only in the case of notification on paper)

- Date _______________________

(*) Delete where not applicable.