Refund policy


How it works

Dear customers,

We are sure you will love our products as much as we do. However, there may be reasons why you want to return them. Therefore, you can find all information about cancellation below.

IMPORTANT: Please NOTE that many of our products are hygiene items – if you use them, unfortunately, we cannot accept returns! Likewise, we cannot accept damaged items.

An exception to this is our 30-day money-back guarantee for all SHAVENT Razors. This offer is valid until further notice and allows you to return the SHAVENT Razor within 30 days if you are not satisfied with the shave.  

Christmas Special: In the period before Christmas, we communicate an extension of this offer on our website, so you can shop calmly and return until January 31 of the following year. This applies to purchases made between November 1 and December 31. Returns are possible until January 31 or 30 days after delivery, whichever comes later.

This offer is designed to give you the opportunity to try the SHAVENT shave at your leisure. Please also note that we cannot accept damaged items.

A copy of this page, including this text about the validity of the money-back guarantee for your order, will also be sent to you as an attachment in your order confirmation as proof. 

 

Cancellation Policy

Right of Withdrawal

(please note the exclusion regarding used hygiene items!)

 

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

 

RETURN SHIPPING ADDRESS
(IMPORTANT for non-EU returns (e.g., from the UK, Norway, Switzerland) please contact kontakt@shavent.store as additional documents are required. Without these documents, the return cannot reach us and cannot be processed!):
 
Shavent c/o Hive FC BER3 GmbH,
Maulbeerstr.9
15834 Rangsdorf

To exercise your right of withdrawal, you must inform us (ARA Sustainable Products UG (limited liability), Rupert Mayer Str. 44, 81379 Munich, Germany, Email: kontakt@shavent.store, Phone: +49-(0)89-21530642, Fax: +49-(0)321 / 2122 8361) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

 

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

 

You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.


The right of withdrawal does NOT apply to the following contracts:

  • Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, e.g., individually engraved products made to customer specifications

  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been broken, e.g., if you have already used hygiene products such as Razors, Shaving Brushes, and blades or opened care products. 

 

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

 

To

 

ARA Sustainable Products UG (limited liability), Rupert Mayer Str. 44, 81379 Munich, Germany, Email: widerruf@shavent.store, Phone: +49-(0)89-21530642, Fax: +49-(0)321 / 2122 8361

 

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*) _______________________

 

– Ordered on (*)/received on (*)_______________________

– Name of consumer(s)_______________________

– Address of consumer(s)_______________________

 

– Signature of consumer(s) _______________________ (only if this form is notified on paper)

– Date _______________________

(*) Delete as appropriate.

 

or via online form HERE