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Revocation & Return

This is how it works

Dear customers,

we are sure you will love our products as much as we do. However, there may be reasons why you might want to send them back. You can therefore find all information on revocation here below.

IMPORTANT: Please note that many of our products are hygiene articles - if you use them, we cannot take them back!

An exception to this is our current one 30-day money-back offer for our SHAVENT razor. This offer is valid until further notice and allows you to return the SHAVENT razor within 30 days if you are not satisfied. A copy of this page, including this text on the validity of the 30-day money-back campaign for your order, will also be sent to you as proof as an attachment in your order confirmation.

 

Right of withdrawal

Right of withdrawal

(please note the exclusion regarding used hygiene articles!)

 

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must contact us (ARA Sustainable Products UG (limited liability), ONLY LETTER ADDRESS: Fraunhoferstraße 30c, 80469 Munich, Germany, phone: + 49- (0) 89-21530642, fax: + 49- (0) 321 / 2122 8361; SHIPPING ADDRESS RETURNS: ARA Sustainable Products UG, Sirius Park - Haus 64.07a, Rupert Mayer Str 44, 81379 Munich) by means of a clear declaration (e.g. a letter sent by post, fax or email) about your Inform the decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

 

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

 

You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does NOT apply to the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, e.g. individually engraved products according to customer requirements

  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, e.g. if you have already used hygiene products such as razors, blades and brushes

 

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

At

 

ARA Sustainable Products UG (limited liability), Fraunhoferstraße 30c, 80469 Munich, Germany, email: widerruf@shavent.com.de, fax: + 49- (0) 321/2122 8361

I / we (*) _______________________ hereby revoke the contract concluded by me / us (*) for the purchase of the following
Goods (*) / the provision of the following service (*) _______________________

- Ordered on (*) / received on (*) _______________________

- Name of the consumer (s) _______________________

- Address of the consumer (s) _______________________

- Signature of the consumer (s) _______________________ (only when notified on paper)

- Date _______________________

(*) Delete where inapplicable.